Year: 2012

Redefining Service

As a designer, I view and practice design through the lens of service. I’m not referring to service design or any particular design specialty, but the concepts of providing a service, being of service, and delivering quality service. Lately, I’ve been thinking about what good service means, and doesn’t mean, in the context of career paths and …

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Change Ahead

I have been thinking about change lately, how we perceive it and what change roles we play in life. We might be participants, victims, or agents of change depending on the type of change we experience. Three types come to mind: First, there are changes we expect, cycles and patterns with known outcomes that give …

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